Privacy Policy

This Privacy Policy describes how Ezanex collects, uses, stores, and protects information when you visit our website, browse our products, or place an order.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Introduction

Ezanex respects the privacy of every visitor and customer. This Privacy Policy explains the information we may collect, how we use that information, the circumstances under which it may be shared, and the choices available to customers regarding their information.
This Privacy Policy applies to information collected through our website, customer support communications, and order-related activities.

Information We Collect

We may collect information that customers voluntarily provide while using our website or placing an order.

Personal Information

Depending on your interaction with our website, we may collect information such as:

Full Name
Email Address
Billing Address
Shipping Address
Phone Number (if provided)
Order Information

Order Information

When you place an order, we may collect information including:

Products purchased
Order number
Order value
Shipping details
Payment status
Customer communications related to the order

Automatically Collected Information

Certain information may be collected automatically when you visit our website, including:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Website Usage Data
Referring Website

This information helps us maintain and improve website functionality.

How We Use Your Information

Information collected through our website may be used for legitimate business purposes, including:

Processing orders
Verifying transactions
Providing customer support
Sending order confirmations
Providing shipping updates
Managing returns and refunds
Responding to customer inquiries
Improving website functionality
Detecting unauthorized or fraudulent activity
Maintaining website security
Meeting legal and regulatory obligations

We only use information where reasonably necessary for operating our business.

Customer Communications

We may use your contact information to communicate with you regarding:

Order confirmations
Shipping notifications
Return requests
Refund updates
Customer support inquiries
Important service-related communications

We do not send communications unrelated to your order unless you have chosen to receive them where such options are available.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:

Maintain website functionality
Remember user preferences
Improve website performance
Analyze website traffic
Support shopping cart functionality

Most web browsers allow customers to manage or disable cookies through browser settings.
Please note that disabling cookies may affect certain features of our website.

Third-Party Service Providers

To operate our website and process customer orders, we may work with independent third-party service providers, including:

Payment Processors
Shipping Carriers
Website Hosting Providers
Analytics Services
Technology Providers

These providers receive only the information reasonably necessary to perform their services.
Each provider operates under its own privacy practices and policies.

Payment Information

Payments made through our website are processed by independent third-party payment providers.
Ezanex does not intentionally store complete payment card information on its website servers.
Payment processing is subject to the terms and privacy practices of the selected payment provider.

Sharing Information

Customer information may be shared only when reasonably necessary for:

Order fulfillment
Payment processing
Shipping services
Customer support
Legal obligations
Fraud prevention

Ezanex does not sell customer personal information for monetary compensation.

Data Retention

Customer information may be retained for as long as reasonably necessary to:

Complete customer orders
Maintain business records
Comply with applicable legal obligations
Resolve disputes
Enforce store policies

Retention periods may vary depending on legal and operational requirements.

Data Security

We use reasonable administrative and technical measures intended to help protect customer information.
Examples may include:

Restricted access to information
Website security measures
Third-party payment processing services

Although we take reasonable precautions, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.
Ezanex is not responsible for the content, privacy practices, or policies of external websites.
Customers are encouraged to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
If such information becomes known to us, reasonable steps may be taken to remove it.

Customer Rights

Depending on applicable laws, customers may have certain rights regarding their personal information, including the ability to:

Request access to personal information
Request correction of inaccurate information
Request deletion where legally permitted

Requests may be submitted using the contact information listed below.

Policy Updates

Ezanex reserves the right to update or modify this Privacy Policy at any time.
Updated versions will become effective immediately after publication on this page.
Customers are encouraged to review this page periodically.

Contact Information

If you have questions regarding this Privacy Policy or the handling of your information, please contact us.

Business Name: Ezanex
Business Email: info@ezanex.shop
Chat Support: Available 24 Hours a Day, 7 Days a Week
Business Days: Monday – Friday(9am to 5pm)
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Address: 4424 W 10th St, Little Rock Arkansas 72204, United States

Consent

By accessing or using the Ezanex website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.