Shipping Policy
This Shipping Policy explains how orders are processed, shipped, and delivered when customers place an order through the Ezanex website.
By placing an order on our website, you acknowledge and agree to the shipping terms outlined in this policy.
Business Days
Our business days are:
Monday – Friday (9am to 5pm)
Orders are processed during business days only.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT-5)
Orders placed before the cut-off time on a business day may begin processing the same business day.
Orders placed after the cut-off time, on weekends, or on business holidays will begin processing on the next available business day.
Order Processing Time
After successful payment confirmation, orders are generally processed within:
1–3 Business Days
Order processing may include:
- Order verification
- Product preparation
- Packaging
- Shipment preparation
Processing times are estimates and may vary depending on operational requirements.
Transit Time
Once an order has been shipped, the estimated transit time is:
6–9 Business Days
Transit times are estimates and may vary depending on:
- Shipping destination
- Carrier operations
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our control
Estimated Delivery Time
Estimated delivery time includes both processing and shipping.
Processing Time: 1–3 Business Days
Transit Time: 6–9 Business Days
Estimated Total Delivery Time: 7–12 Business Days
Delivery estimates are provided for informational purposes and should not be considered guaranteed delivery dates.
Shipping Charges
Shipping charges are calculated as follows:
- Orders below $50 USD: Flat Shipping Rate of $15 USD
- Orders of $50 USD or more: Free Shipping
Any applicable shipping charges will be displayed during checkout before payment is completed.
Shipping Carriers
Orders may be shipped using one or more independent shipping carriers, including:
- USPS
- UPS
- FedEx
- DHL
- Other available logistics providers
The carrier used for an order may vary depending on the destination and shipping requirements.
Order Tracking
Tracking information may be provided after an order has been shipped, where available.
Customers can use the tracking information provided to monitor shipment progress through the selected shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
This includes:
- Full name
- Shipping address
- Postal code
- Email address
- Contact information
Incorrect or incomplete information may result in:
- Processing delays
- Delivery delays
- Returned shipments
- Additional shipping charges
Ezanex is not responsible for delivery issues resulting from inaccurate information provided by the customer.
Incorrect Email Address or Contact Information
Customers are responsible for ensuring that the email address and contact information provided during checkout are accurate.
If incorrect information is submitted, Ezanex may be unable to:
- Send order confirmations
- Provide shipping notifications
- Send tracking information
- Respond to shipping-related inquiries
Any communication issues resulting from inaccurate customer information remain the responsibility of the customer.
Late or Delayed Packages
Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:
- Weather conditions
- Transportation disruptions
- Carrier operational delays
- High shipping volumes
- Customs processing (where applicable)
- Other unforeseen events
Once an order has been transferred to the shipping carrier, delivery timing depends on the carrier’s operations.
Estimated delivery dates are not guaranteed.
Lost or Missing Packages
If tracking indicates that a package has been delivered but cannot be located, customers should:
- Verify the shipping address provided during checkout.
- Check with household members or neighbors.
- Contact the shipping carrier for additional information.
- Contact Ezanex if further assistance is required.
Any investigation regarding a lost package will be subject to the shipping carrier’s procedures.
Returned Shipments
Packages may be returned to the sender for reasons including:
- Incorrect shipping address
- Incomplete address information
- Failed delivery attempts
- Refused delivery
If a shipment is returned, additional shipping charges may apply before the order can be shipped again.
Order Changes, Cancellations & Shipping Address Updates
Customers who wish to cancel an order or update their shipping address must contact Ezanex within 24 hours of placing the order.
Requests received within this 24-hour period will be reviewed, and we will make every reasonable effort to accommodate them if the order has not yet entered processing.
Once 24 hours have passed, or if the order has already entered the processing stage or has been shipped, we may be unable to cancel the order or update the shipping address.
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate. Ezanex is not responsible for delivery issues resulting from incorrect shipping information provided after the 24-hour update period has expired.
Shipping Restrictions
Ezanex currently ships only within the United States. We do not offer international shipping or delivery to destinations outside the United States at this time.
Orders with shipping addresses outside the United States cannot be processed and will be cancelled. If a shipping address cannot be verified as a valid U.S. address, we may contact the customer for clarification before processing the order.
Certain products or locations within the United States may also be subject to shipping limitations due to carrier restrictions, legal requirements, or operational circumstances.
Policy Updates
Ezanex reserves the right to update or modify this Shipping Policy at any time.
Any revisions become effective upon publication on this page.
Customers are encouraged to review this policy periodically.
Contact Information
For shipping-related questions, please contact us:
Business Name: Ezanex
Business Email: info@ezanex.shop
Chat Support: Available 24 Hours a Day, 7 Days a Week
Business Days: Monday – Friday(9am to 5pm)
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Address: 4424 W 10th St, Little Rock Arkansas 72204, United States
Final Note
By placing an order through the Ezanex website, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including the estimated processing times, shipping charges, delivery estimates, and customer responsibilities described above.