Shipping Policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from Ezanex. By placing an order on our website, you agree to the terms outlined below.
1. Order Cut-Off Time
Orders placed before 09:00 AM (GMT-6) are processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
2. Order Processing Time
All orders are processed within 1–3 business days after being placed.
Processing includes:
- Order verification
- Product preparation
- Packaging and dispatch arrangements
Please note that processing times may vary during high-demand periods or due to unforeseen circumstances.
3. Transit Time
Once your order has been shipped, the estimated delivery (transit) time is:
6–9 business days
Transit times may vary depending on the destination, shipping carrier, and external factors beyond our control.
4. Total Delivery Time
The total estimated delivery time is calculated as:
Processing Time (1–3 business days) + Transit Time (6–9 business days)
Total Delivery Time: 7–12 business days
This is an estimated timeframe and not a guaranteed delivery period.
5. Shipping Carriers
We work with third-party shipping carriers to deliver orders. The carrier used may vary depending on the shipping location and availability.
Shipping carriers may include:
- Postal services
- Courier companies
- Logistics providers
Carrier selection is determined based on operational requirements.
6. Shipping Charges
We offer a flat shipping rate of $30 on all orders.
- Shipping charges are displayed at checkout before order confirmation
- The flat rate applies unless otherwise stated
7. Order Tracking
Where applicable, tracking information may be provided once your order has been shipped.
Customers can use the provided tracking details to monitor the progress of their shipment.
8. Delays and Late Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- High shipping volumes
- Weather conditions
- Customs clearance processes
- Carrier-related issues
Ezanex is not responsible for delays caused by shipping carriers or external factors. However, we will assist customers in tracking and resolving delivery issues where possible.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of order placement.
Ezanex is not responsible for:
- Delays or failed deliveries due to incorrect addresses
- Orders delivered to the wrong address provided by the customer
If an error is noticed, customers should contact us immediately.
10. Lost or Missing Packages
If a package is marked as delivered but not received, customers should:
- Check with neighbors or household members
- Contact the shipping carrier directly
- Reach out to us for further assistance
We will make reasonable efforts to assist, but final responsibility may depend on the carrier’s policies.
11. International Shipping (If Applicable)
If orders are shipped internationally, additional fees such as customs duties, taxes, or import charges may apply.
These charges are:
- Determined by the destination country
- The responsibility of the customer
12. Policy Updates
Ezanex reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
13. Contact Information
Business Name: Ezanex
Chat Support : 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days : Monday to – Friday(9am to 5pm)
Business Email: info@ezanex.shop
Business Address: 4424 W 10th St, Little Rock Arkansas 72204, United States
14. Final Note
By placing an order with Ezanex, you acknowledge and agree to this Shipping Policy, including processing times, delivery estimates, and shipping charges.
We encourage customers to review this policy before making a purchase.