Return & Refund Policy
This Return & Refund Policy outlines the terms under which customers may return products and request refunds from Ezanex. By placing an order on our website, you agree to the terms stated below.
1. Return Window
Customers may request a return within 30 days of receiving their order.
After 30 days, we are unable to accept any return requests.
2. Eligible Returns
We accept returns for both:
- Defective or damaged products
- Non-defective (change of mind or unwanted items)
To be eligible for a return:
- The item must be in its original condition
- The item should not be excessively used or damaged by the customer
- Proof of purchase (order number or receipt) is required
3. Non-Returnable Conditions
Returns may not be accepted if:
- The return request is made after 30 days
- The product is significantly used, damaged, or altered by the customer
- The item is returned without prior approval
4. Return Label
Customers are responsible for the return shipping cost.
Ezanex does not provide return shipping labels. Customers must arrange and pay for return shipping themselves.
5. Refund Policy
Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
If approved, refunds will be processed to the original payment method.
6. Refund Window
Approved refunds will be processed within 10 business days after the return is received and approved.
Processing time may vary depending on the payment provider or bank.
7. Late or Delayed Refunds
If you have not received your refund within the expected time:
- First check your bank account
- Contact your credit card company (if applicable)
- Contact your bank for processing delays
If you still have not received your refund, please contact us at info@ezanex.shop.
8. Exchanges
We currently do not offer exchanges for products.
If you need a different item, please place a new order separately.
9. Restocking Fee
Ezanex does not charge any restocking fee on returned items.
10. Return Process
To initiate a return, customers must contact us first for approval.
Once approved, return instructions will be provided. Unauthorized returns may not be accepted.
11. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within the return window with proof (such as photos). We will review the issue and provide a suitable solution.
12. Contact Information
For return or refund requests, contact us:
Business Name: Ezanex
Chat Support : 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days : Monday to – Friday(9am to 5pm)
Business Email: info@ezanex.shop
Business Address: 4424 W 10th St, Little Rock Arkansas 72204, United States
13. Final Note
By purchasing from Ezanex, you acknowledge and agree to this Return & Refund Policy, including return eligibility, costs, and refund timelines.
We recommend reading this policy carefully before placing an order.